Refund Policy

Our Guarantee: If for any reason you are not completely satisfied with your purchase simply return it to us for an exchange or refund within 14 days of purchase. Custom orders & engraved items are not returnable. 

All returns or exchanges must be in original condition and require an authorization number, your return will not be accepted if you do not have a return authorization number. For your protection we suggest all return packages be sent insured by UPS or USPS and must be unused and in the original packaging. Shipping charges are not refundable. If you have received free shipping on the original order, the incurred shipping fee will be deducted from your refund upon return.

Once your return is received and inspected, we will issue a refund and a credit will automatically be applied to your original form of payment.

Charm Bracelets
When ordering a charm bracelet, charms are placed on the bracelet and are not soldered on, please request if you require soldering (a fee will be charged per charm).

Sale Items
Only regular priced items may be refunded, all Final sale items are not refundable.

Gift recipients are entitled to a nonrefundable merchandise store credit only.
If a Final Sale item was purchased for a gift, it is not eligible for a store credit or a refund.